Refund Policy

At Giggles & Grace, we want you to be delighted with your purchase. If you're not completely satisfied, we're here to help. This Refund Policy explains your rights and our procedures for returns, refunds, and exchanges.

Your Right to Cancel

If you are purchasing as a consumer in the UK, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

After notifying us of your decision to cancel, you have a further 14 days to return the items.

To exercise your right to cancel, please contact us by email at sales@gigglesgrace.store before returning your order.

Return Eligibility

To be eligible for a refund, returned items must:

• Be returned within the applicable return period.

• Be unworn, unused, and in a resaleable condition.

• Include all original tags and packaging where reasonably possible.

You may inspect an item as you would in a physical shop. However, if the item has been used beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce your refund to reflect any loss in value.

Non-Returnable Items

The following items cannot usually be returned unless they are faulty or not as described:

• Personalised or custom-made items.

• Sealed items that are not suitable for return for health or hygiene reasons once the seal has been broken.

• Gift cards (if applicable).

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging where possible.

Where an item is confirmed to be faulty, damaged, or incorrect, we will offer an appropriate remedy in accordance with your legal rights, which may include a replacement, repair, or full refund.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods unless otherwise stated.

If the item is faulty, damaged, or incorrect, Giggles & Grace will cover the reasonable cost of return shipping or provide an alternative solution.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 14 days of:

• Receiving the returned goods; or

• Receiving evidence that the goods have been returned, whichever is earlier.

Please note that it may take additional time for your bank or payment provider to process the refund.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or item, please return the original product (where eligible) and place a new order.

Late or Missing Refunds

If you have not received your refund after the applicable processing period:

• Check your bank account.

• Contact your card issuer or payment provider.

• If the refund is still not showing, please contact us at sales@gigglesgrace.store.

Your Consumer Rights

Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions about this Refund Policy or wish to request a return, please contact us:

Giggles & Grace

Email: sales@gigglesgrace.store